FREQUENTLY ASKED QUESTIONS

 

1.      How does Save on Brands work?   We are an online site which sells supermarket everyday items all at Massively discounted process. We all sell a huge range of genuine branded Cosmetics, Flash Bargains and may other Discounted goods.

2.      How do I order: You simply log in online, order the items that you want to buy and checkout, using your credit card or PayPal account. Then we pack your order and deliver it to your door within 5-7 working days .If you live in some regional locations or in  WA it may take a little longer longer .

3.      How do I check what I have bought? Click on Your “cart” which is at the top right hand side of the front page with a picture of a shopping trolley on it. Once you click on this it will display a full list of what you have purchased.

4.      How do I checkout? When you have finished shopping you can either click on your cart and it will take you to the checkout page. Alternatively you can click directly on the “checkout button” located next to your “cart” on the top right hand side of the page.

5.      If I change my mind after I checkout, can I change my order? You  can make changes to your order, or cancel it completely, up until you press the “Submit your order” button on the final stage of the checkout process. Your order has been finalised once you see your order confirmation number. At this point you are no longer able to make any changes to your order. If you need to change an address please email help@saveonbrands.com.au


Please choose your items carefully as NO REFUNDS are offered  unless items are damaged.

 

6.      How can I locate a specific product? Save On brands has a product category list on the left hand side of the page. Click on the product category you want to look at and the page will scroll automatically to these products. There is also a search button at the top of the site.

7.      Is there a limit to how many products I can buy? Save on Brands has limits on products to ensure all our customers can enjoy access to the huge savings on our product range. 

8.      How can I change my billing address and shipping address? Login to Your account details to update any of your Personal details that require updating. If you have processed an order with an incorrect shipping address please email the correct address and order number straight away to help@saveonbrands.com.au

 

9.      I can’t change the suburb in my shipping address. What am I doing wrong? Please go back into your account and delete your postcode and then re-enter your postcode so that it highlights the corresponding suburb. This should rectify the problem.

10. I have put the wrong address on my order? If you realise you have put the wrong address on your order please contact us within 12 hours of placing your order so that we can change it for you. If you leave it later than that, we will attempt to inform the freight company, but it may be too late to correct your error. Please make sure that you take care when completing your shipping details in your order.

11. My order is missing products. What can I do? Great care is taken in packing your order, however if you have any missing items please advise our customer service department at help@saveonbrands.com.au     and we’ll check this with our warehouse and then come back to you within 24 hours. Once verified we will refund the missing item back to your account.

12.  Who does your delivery? We use a combination of different freight companies depending on which state you are located in. However we largely use Australia Post.

13. Do I have to be home to receive my order?  No, however you do need an area which is safe for our freight company to leave the parcel.

14. What do you suggest I do if I work and cannot receive my order at home? Please contact us at  help@saveonbrands.com.au 
and we will advise our freight companies contact number for you to arrange a suitable time for delivery with them.

15. Do you use PO Boxes? Yes we do.

 

16. My order has damaged products. What can I do? Great care is taken in packing your order, however if you have any breakages in transit - please CONTACT US at  help@saveonbrands.com.au 
and advise what products are damaged and how this has occurred. If possible please send us a picture of the damage. We will come back to you within 24 hours with our solution. Once verified we will refund the missing item back to your account.

17. How can I see the cost of my shipping charges for my postcode before I shop? Go straight to the checkout icon box in the top right hand corner of the front page. Click on the checkout and input your postcode. The shipping charge will come up straight away.

18. How many products can I purchase for the shipping charge? 

       There is only 1 shipping charge no matter how may items you purchase. 

19. How long does it take to ship my order? We quote a delivery period of between 5-7  working days from placement of your order until it is delivered. Some locations e.g  Regional Locations  might take a few  working days longer. 

20. Do you deliver anywhere in Australia? We deliver to NSW, Victoria and Queensland and South Australia Metropolitan Postcodes and WA Metropolitan Postcodes. Sometimes our freight companies make it difficult to ship to some states and regions in Australia. We are in constant negotiations with them to resolve this.

     21. What happens if I am not home to receive my order? If you are not home to receive your order, Our shipping  company will either leave it in a safe location for you , or leave a note so that they can organise another suitable delivery time. If you would like your order to be left in a specific location please add these details in the notes section on your order.

22. Why does my account register that my order is shipped but I still haven’t received it? Once your order is packed it leaves our warehouse and is sent to our freight forwarders. This is normally within 3-4  days from receiving your order. However the freight companies will still need up to another 5 working days to deliver your parcel.

23. Can I pick up my order from your warehouse? Sorry but at this stage we are unable to facilitate pickups from our warehouse. However this might change over the next 12 months.

24. Is it safe to shop with my credit card? Yes. Save on Brands uses a secure payment gateway run independently by the National Australia Bank and PayPal. No payment or banking information is processed or stored by Save on Brands.

25.  Can I cancel or change my order once I have checked out? Unfortunately you cannot cancel your order once you have checked out of the Save on Brands site.
Please choose your items carefully as NO REFUNDS are offered  unless items are damaged.

26. What do I do if I have forgotten my password? Please login to the site and press the “forgot password” icon. A new password will be sent to you. Please carefully copy the temporary password into the login area and then change it to your own unique password once you are logged in.

27. How do I contact Save on Brands Customer Service? Please email us athelp@saveonbrands.com.au  We try and answer all emails within 24 hours, but sometimes it can take a little longer especially over the weekend.

Please note that the Save on Brands Website operates most efficiently when loaded using the most up to date Internet Browsers such as Google Chrome or Mozilla Firefox.

 28. What are parallel Imports? At SOB we sell all the big brand names but sometimes from the outside they might look a little different. These are called parallel imports. These are genuine brands but scan come in different packaging.

The inside of the packaging is really what counts and this is all genuine quality.

If you are ever unsure about one of our products, please email us and our customer service will be more than happy to explain.

 

Ajax 500ml Spray n Wipe multi purpose Lavender & Citrus.

In ‘96, we reinvented the T-shirt for football players. Soon the coaches were asking us to bring that innovation to the sidelines.

$5.50

RRP

50%

SAVE

$

YOUR PRICE

Limit per customer: 3

Availability: Item is in stock

Shop at SaveOn Brands

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Shop at SaveOn Brands

Don’t have an account? Create one easily now